Sihombing, Eunike (2026) ANALISIS PEMBOROSAN PADA PROSES PEMBUATAN DOKUMEN KONTRAK DI DIVISI UMUM PT PLN (PERSERO) UID JAKARTA RAYA DENGAN PENDEKATAN LEAN SERVICE. Undergraduate thesis, Universitas Pembangunan Nasional "Veteran" Jawa Timur.
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Abstract
The contract document preparation process at PT PLN (Persero) UID Jakarta Raya still experiences various forms of waste that result in high lead time and low administrative process efficiency. This study aims to identify waste in the contract document preparation process and provide improvement proposals using the lean service approach. The methods used in this study include Value Stream Mapping (VSM), Process Activity Mapping (PAM), VALSAT, fishbone diagram, and 5 Whys. The results showed that the contract document preparation process was still inefficient, with a total lead time of 2805 minutes and a Process Cycle Efficiency (PCE) value of 11%. The dominant waste consisted of waiting, inventory, transportation, and motion, which were caused by manual approval processes, documentaccumulation, physical document transfers, and inefficient archive searching. The proposed improvements include the implementation of e-sign, real-time document status monitoring, document priority management, simplification of document distribution, and better organization of supporting archives. The future state mapping results showed a reduction in lead time of 602 minutes and an increase in the PCE value to 14%. The conclusion is the implementation of lean service can reduce waste and improve the efficiency at PT PLN UID Jakarta Raya.
| Item Type: | Thesis (Undergraduate) | ||||||||||||
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| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD38.5 Supply Chain Management | ||||||||||||
| Divisions: | Faculty of Engineering > Departement of Industrial Engineering | ||||||||||||
| Depositing User: | Eunike Lastahan Manaon Sihombing | ||||||||||||
| Date Deposited: | 29 May 2026 08:51 | ||||||||||||
| Last Modified: | 29 May 2026 08:51 | ||||||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/53232 |
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