Amelia, Rizky (2025) Rancang Bangun Sistem Reservasi Online “SUMO Tour Organizer” dengan Fitur Rekomendasi Wisata Menggunakan Metode Hybrid Filtering. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
The digitalization of tourism services requires a reservation system that is more structured, efficient, and capable of providing destination recommendations aligned with user preferences. At Sumo Tour Organizer, the reservation process was previously carried out manually through WhatsApp, leading to issues such as recording errors, delayed verification, and the absence of personalized destination recommendations. This study aims to develop a web-based tourism reservation system equipped with a recommendation feature using a Hybrid Filtering approach, which combines Content-Based Filtering (CBF) and Collaborative Filtering (CF). CBF generates recommendations based on explicit user preferences such as desired activities, visit time, package category, and budget, while CF applies the User-Based Collaborative Filtering algorithm with Cosine Similarity to utilize similarity patterns in user ratings. The system was evaluated using black-box testing to ensure functional correctness, and user questionnaires were employed to assess user satisfaction. The results indicate that the system is capable of processing online reservations, validating payments, and displaying relevant recommendations for both new and active users. Users also reported that the system is easy to use and supports a more organized reservation process. Therefore, the developed system effectively supports the operational activities of the travel agency while enhancing user experience through more accurate and personalized recommendations.
| Item Type: | Thesis (Undergraduate) | ||||||||||||
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| Subjects: | Q Science > QA Mathematics > QA76.6 Computer Programming T Technology > T Technology (General) |
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| Divisions: | Faculty of Computer Science > Departemen of Informatics | ||||||||||||
| Depositing User: | Rizky Amelia | ||||||||||||
| Date Deposited: | 05 Dec 2025 08:49 | ||||||||||||
| Last Modified: | 05 Dec 2025 08:49 | ||||||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/47915 |
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