Evaluasi Tingkat Kapabilitas Manajemen Sumber Daya TI Menggunakan Framework COBIT 5 (Studi Kasus: Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo)

Renatasari, Carissa (2025) Evaluasi Tingkat Kapabilitas Manajemen Sumber Daya TI Menggunakan Framework COBIT 5 (Studi Kasus: Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo). Undergraduate thesis, UPN "Veteran" Jawa Timur.

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Abstract

The Population and Civil Registration Office of Sidoarjo Regency is a government institution that implements performance-oriented management systems with a primary focus on service excellence and integrates information technology through various systems such as SIAK (Population Administration Information System) and the "Plavon" application in its service operations. However, several challenges hinder progress, including the low public awareness of the importance of updating population data, the limited number of staff compared to the ideal standard set by the Ministry of Administrative and Bureaucratic Reform (Permenpan), and the implementation of priority programs for public service innovation based on technology. In facing these challenges, employees play a crucial role in educating the public and supporting the implementation of priority programs. This research aims to evaluate the capability level of IT resource management at Disdukcapil Sidoarjo using the COBIT 5 framework, focusing on the EDM04 (Ensure Resource Optimisation) and APO07 (Manage Human Resources) domains. The methods used include literature study, data collection through reporting research results based on the COBIT 5 Assessment Process, and report preparation. The evaluation results show that both domains are at Level 1 Performed Process. The EDM04 process obtained a final score of 72% with a breakdown of Base Practices (BPs) score of 69% and Work Products (WPs) score of 75%. Meanwhile, the APO07 process obtained a final score of 64.4% with a value of 53.7% for Base Practices (BPs) and 75% for Work Products (WPs). The final results of both scores fall into the "Largely Achieved" category. There is a capability gap between the current condition (as is) and target expectations (to be) of four levels in the EDM04 process and one level in the APO07 process, so improvement recommendations are provided to achieve the expected level. This research provides an overview of current conditions and improvement recommendations to enhance the effectiveness of IT resource management at Disdukcapil Sidoarjo. Keywords: Evaluation, Resource Management, COBIT 5, EDM04, APO07, Disdukcapil

Item Type:

Thesis (Undergraduate)

Contributors:

Contribution	Contributors	NIDN/NIDK	Email
Thesis advisor	Wulansari, Anita	NIDN0715108705	anita.wulansari.sisfo@upnjatim.ac.id
Thesis advisor	Safitri, Eristya Maya	NIDN0016039304	maya.si@upnjatim.ac.id

Subjects:

T Technology > T Technology (General)
T Technology > T Technology (General) > T58.6-58.62 Management Information Systems

Divisions:

Faculty of Computer Science > Departemen of Information Systems

Depositing User:

Carissa Renatasari

Date Deposited:

20 Jun 2025 08:33

Last Modified:

20 Jun 2025 08:33

URI:

https://repository.upnjatim.ac.id/id/eprint/38755