Rohmalia, Fitri (2025) Evaluasi Kebijakan Sistem Pelayanan Terpadu Online Kecamatan Jetis (SIPENTOLMANIS) pada Pelayanan Administrasi di Kecamatan Jetis Kabupaten Mojokerto. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
Public service is the main thing in analyzing the quality of government. So public service should be fast, easy, cheap, and satisfying the community. Previously, services were carried out conventionally. The Mojokerto Regency Government has mandated the implementation of an Electronic-Based Government System (SPBE), namely every agency realizing E-government. Jetis District, one of the governments that has made an E-government innovation in website-based public services, namely SIPENTOLMANIS. However, in its implementation there are still shortcomings and obstacles such as the community who do not understand SIPENTOLMANIS due to lack of socialization and low Public Satisfaction Index (IKM) towards the quality of service in Jetis District. This study aims to describe the evaluation of policies in the implementation of SIPENTOLMANIS in Jetis District, Mojokerto Regency. The research method used is a case study with data collection techniques through observation, interviews, and documentation. The theory used in this study is the William N. Dunn (2003) evaluation theory, there are 6 criteria (Effectiveness, Efficiency, Adequacy, Questions, Responsiveness, and Accuracy). The results of the study show that the Sub-district service through SIPENTOLMANIS has proven to be quite successful in facilitating services for the community in the early post-pandemic period. However, there was a decrease in users in 2024-2025 because people who were close to the Sub-district office preferred to come directly. It is recommended to increase socialization to the community and develop application innovations to improve the quality of public services in Jetis Sub-district. Keywords: Policy Evaluation, Public Services, Jetis Sub-district Online Integrated Service System (SIPENTOLMANIS)
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | H Social Sciences > H Social Sciences (General) J Political Science > JS Local government Municipal government |
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| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | Fitri Rohmalia | ||||||||
| Date Deposited: | 17 Jun 2025 07:48 | ||||||||
| Last Modified: | 17 Jun 2025 07:48 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/38115 |
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