Ramadhani, Ardina Sagita (2025) Evaluasi Pengalaman Pengguna Klampid New Generation Menggunakan Metode User Experience Questionnaire (UEQ). Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
The development of information technology facilitates the government in performing its duties effectively, efficiently, and transparently while building balanced communication with the public and other parties. One implementation of this technology is the KLAMPID New Generation application, developed by DISPENDUKCAPIL to simplify digital population registration. However, its implementation still faces challenges, such as the difficulty in finding the request cancellation feature for novice users and confusion when uploading files. These challenges affect the interest of Surabaya residents in using the application and potentially revert services to conventional methods. This thesis aims to evaluate the user experience of the KLAMPID New Generation application using the User Experience Questionnaire (UEQ) method, which consists of six scales: attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty. Data from 400 respondents was collected using a simple random sampling technique and analyzed using the UEQ Data Analysis Tool. The results of this thesis show that the KLAMPID New Generation application provides a relatively positive user experience but still requires improvement to enhance innovation, appeal, and user motivation. Thus can be seen from the mean values of each aspect, namely attractiveness of 1.63, perspicuity of 1.69, efficiency of 1.68, accuracy of 1.50, stimulation of 1.48, and novelty of 1.24.
| Item Type: | Thesis (Undergraduate) | ||||||||||||
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| Subjects: | T Technology > T Technology (General) > T58.6-58.62 Management Information Systems | ||||||||||||
| Divisions: | Faculty of Computer Science > Departemen of Information Systems | ||||||||||||
| Depositing User: | Ms. Ardina Sagita Ramadhani | ||||||||||||
| Date Deposited: | 15 Jan 2025 07:41 | ||||||||||||
| Last Modified: | 15 Jan 2025 07:41 | ||||||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/33918 |
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