JASMINE, NABILLA (2024) Efektivitas Penerapan Electronic Government Pada Program E-Health Di Puskesmas Kedungdoro Dan Puskesmas Keputih Kota Surabaya. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
Public service is the primary responsibility of the government in meeting the needs of society. The Surabaya City Government, in collaboration with the Surabaya City Health Office, has developed service innovations to enhance public health services through E-Government. One of these innovations is E-Health, which provides online registration services to simplify the registration process at hospitals and community health centers. This study aims to assess the effectiveness of EGovernment implementation in health services through the E-Health program at the Surabaya City Community Health Centers. The focus of this research is based on the effectiveness theory of technology-based services in the public sector by Mehdi Asgarkhani (2005), which includes aspects of information security, impacts on work and workplaces, effects on individual rights and privacy, potential societal impacts, and effects on social interactions. The research method employed is a qualitative approach with case studies at the Kedungdoro Community Health Center and the Keputih Community Health Center in Surabaya. The results indicate that the implementation of E-Health services at both health centers is quite effective and has facilitated the community in meeting its needs. However, there is still a need for evaluation and optimal improvement of service quality from human resources to support the sustainability of E-Health services. Keywords: Public Service, E-Government, Effectivenes, E-Health
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | J Political Science > JA Political science (General) J Political Science > JA Political science (General) > JA51 Public management J Political Science > JS Local government Municipal government |
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| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | nabilla jasmine hariadi | ||||||||
| Date Deposited: | 11 Dec 2024 04:04 | ||||||||
| Last Modified: | 11 Dec 2024 04:04 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/32730 |
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