Herfizal, Lorita Nafizatus (2024) ELEMEN SUKSES ELECTRONIC GOVERNMENT INOVASI LACAK PENGIRIMAN DALAM MEWUJUDKAN KEPASTIAN LAYANAN DI LEMBAGA PEMASYARAKATAN KELAS IIA SIDOARJO. Undergraduate thesis, Universitas Pembangunan Nasional "Veteran" Jawa Timur.
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Abstract
Correctional Institution is one of the government agencies responsible for organizing services and guidance to the community and prisoners. Along with the development of demands for excellent public service delivery, Class IIA Correctional Institution Sidoarjo as one of the Correctional Technical Implementation Units in East Java participated in creating innovations through the idea of digital bureaucracy by creating an online service product Si Cakman or Innovation Track Delivery as a form of its commitment to continue to strive to improve service quality. However, in its implementation, Class IIA Correctional Institution Sidoarjo still faces various challenges and obstacles. The implementation of e-government is carried out as an effort to develop the administration of the government system by optimizing the use of information technology. Therefore, it takes factors that support the successful development of e-government in the public sector. This research aims to find out, analyze and describe the successful elements of Si Cakman's e-government development in realizing service certainty through the theory of successful elements of e-government development based on the results of studies and research from the Harvard JFK School of Government. The research used descriptive qualitative research with a case study approach. Data collection is done through interviews, observation and documentation. The results showed that the development of Si Cakman e-government at Class IIA Correctional Institution Sidoarjo was quite successful, this was seen from the support of the vision and mission and socialization, the availability of adequate technological infrastructure, and the benefits felt by all related parties. However, in its application there are still shortcomings that require improvement so that the implementation of Si Cakman e-government can run optimally.
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | J Political Science > JA Political science (General) > JA51 Public management | ||||||||
| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | Lorita Nafizatus Herfizal | ||||||||
| Date Deposited: | 01 Jul 2024 04:02 | ||||||||
| Last Modified: | 01 Jul 2024 04:02 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/25365 |
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