Romadhona, Lusyana Desi (2024) FAKTOR DETERMINAN STRATEGI PENINGKATAN PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KABUPATEN TUBAN. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
The government has an important role in providing good public services to the community. Tuban Regency is one of the districts in East Java Province that is recognized as a Green Zone or Public Service Quality Standard by the Ombudsman of the Republic of Indonesia. Public services provided to the city government include population management services through the Tuban Province Population Registration Service. This research aims This research aims to determine the determinant factors of strategies for improving population administration services in Tuban Regency. The research method used is qualitative research with a case study approach. Data collection includes interviews, observation and documentation. The technique for determining informants, namely purposive and snowball techniques, is expected to be a source of information for research. The research focus uses Moenir's theory. Data collection techniques are interviews, observation and documentation. The research results show that the awareness of officials and executive leaders has gone well with regard to coordination and cooperation. The factor that the existence of adequate regulations is quite good is because the service standards are not running well because the completion time does not comply with the SOP. Organizational factors with dynamic system mechanisms have been carried out quite well. Ability and skill factors that are in accordance with the task or work that is responsible are running well and there is employee training. Factors: The availability of service facilities according to the type and form of service tasks/work is sufficient and appropriate, this is due to the lack of facilities for pick-up and drop-off services and the public is not yet aware of the consultation service facilities provided.
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | J Political Science > JF Political institutions (General) > JF1338-2112 Public administration J Political Science > JF Political institutions (General) > JF20-2112 Political institutions and public administration |
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| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | LUSYANA DESI ROMADHONA | ||||||||
| Date Deposited: | 16 May 2024 06:10 | ||||||||
| Last Modified: | 16 May 2024 06:10 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/22763 |
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