Pengaruh Beban Kerja dan Lingkungan Kerja terhadap Kepuasan Kerja Karyawan Outsourcing Divisi PTT PDAM Surya Sembada Surabaya

Andhika, Rifqi Salwa (2025) Pengaruh Beban Kerja dan Lingkungan Kerja terhadap Kepuasan Kerja Karyawan Outsourcing Divisi PTT PDAM Surya Sembada Surabaya. Undergraduate thesis, UPN Veteran Jawa Timur.

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Abstract

This study examines job satisfaction among outsourcing employees in the Pelayanan Teknis Timur (PTT) Division of PDAM Surya Sembada Surabaya, with particular attention to the effects of workload and work environment. PDAM Surya Sembada Surabaya, a company specializing in the processing and distribution of clean water in Surabaya, frequently encounters job dissatisfaction attributed to excessive workload and suboptimal work conditions. A quantitative research design was implemented, utilizing structural equation modeling (SEM) with SmartPLS software for data analysis. Saturated sampling was applied, resulting in a sample of 57 respondents. The findings indicate that increased workload tends to reduce job satisfaction, while improvements in the work environment are associated with higher job satisfaction. Keywords: Employee Well-being; Job Engagement; Job Satisfaction; Organizational Culture; Workload Management

Item Type:	Thesis (Undergraduate)
Contributors:	Contribution Contributors NIDN/NIDK Email Thesis advisor Adiwaty, Mei Retno NIDN0016056607 meiadiwaty.mnj@upnjatim.ac.id
Subjects:	H Social Sciences > HC Economics
Divisions:	Faculty of Economic and Business > Departement of Management
Depositing User:	Rifqi Salwa Andhika Rifqi
Date Deposited:	04 Dec 2025 07:32
Last Modified:	04 Dec 2025 07:32
URI:	https://repository.upnjatim.ac.id/id/eprint/47812

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