Perancangan Ulang UI/UX Aplikasi Transportasi Umum Kota Surabaya ‘GOBIS’ Menggunakan Design Thinking

Barmin, Aidah Maryam (2025) Perancangan Ulang UI/UX Aplikasi Transportasi Umum Kota Surabaya ‘GOBIS’ Menggunakan Design Thinking. Undergraduate thesis, UPN Veteran Jawa Timur.

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Abstract

Gobis is a smartphone application launched by the Surabaya City Government in 2018 to support public transportation services. Although technology has been utilized in the field of public transportation, several problems were still found as evidenced during the pre-evaluation using the System Usability Scale (SUS) involving 20 respondents. The resulting SUS value was 45.152, which is below average and is included in the very poor category for the usability of an application's appearance, so this thesis aims to redesign the GOBIS application using the design thinking method to increase the level of usability so that it reaches or exceeds the average test value. The results of this study are in the form of the GOBIS Application UI/UX which has gone through several stages of testing so that good usability is obtained and meets user needs. The first test used usability testing with a score of 86/100, where this value indicates good usability. Then the second test was carried out and several designs were found that did not comply with several heuristic evaluation principles, so it was necessary to improve the design again to carry out the third test using usability testing which obtained results of 93/100. With these results, it was concluded that after going through the design thinking process with 2 iterations, it could produce a design that was in accordance with user needs and there was an increase in the score of 7 points. Therefore, this thesis succeeded in creating a user-friendly design. Keywords: GOBIS, UI/UX Redesign, Design Thinking, Usability Testing, Heuristic Evaluation.

Item Type: Thesis (Undergraduate)
Contributors:
ContributionContributorsNIDN/NIDKEmail
Thesis advisorWati, Seftin Fitri Ana0020039104seftin.fitri.si@upnjatim.ac.id
Thesis advisorMukhlis, Iqbal Ramadhani0705039304iqbal.ramadhani.fasilkom@upnjatim.ac.id
Subjects: T Technology > T Technology (General) > T58.6-58.62 Management Information Systems
Divisions: Faculty of Computer Science > Departemen of Information Systems
Depositing User: aidah maryam barmin
Date Deposited: 10 Jun 2025 04:13
Last Modified: 10 Jun 2025 04:13
URI: https://repository.upnjatim.ac.id/id/eprint/37148

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