Rizkia, Ayu Putri (2020) ANALISIS PENERAPAN BALANCED SCORECARD UNTUK MENILAI KINERJA RUMAH SAKIT UMUM DAERAH SIDOARJO YANG SUDAH BERSTATUS BADAN LAYANAN UMUM DAERAH (BLUD) SECARA PENUH. Other thesis, UPN JATIM.
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Abstract
This study aims to assess the performance of the Sidoarjo Regency Regional General Hospital, which has the status of a Regional Public Service Agency (BLUD) in full, using the Balanced Scorecard approach. The research approach used in this study is a qualitative approach. This research was conducted at the Sidoarjo Regency Regional General Hospital. The sampling technique used in this study is purposive sampling. Informants in this study were 19 people. Data collection is done by interview, then checked by observation and documentation. The results showed that the performance of the Sidoarjo Regency Regional General Hospital viewed from a financial perspective showed quite good performance criteria. The customer perspective has a good performance appraisal, most of the informants expressed satisfaction with the services and facilities provided by the hospital. The performance perspective of internal business processes has achieved the quality of service quality which shows good criteria because there are facilities that meet customer needs and the quality of service places shows good results. The performance perspective of growth and learning shows an index of employee satisfaction and great motivation. The hospital must improve performance appraisal with good enough criteria and maintain performance appraisals on good criteria in order to improve the hospital's performance in the future. Keywords: Performance Measurement, Balanced Scorecard, Regional Public Service Board, Hospital.
| Item Type: | Thesis (Other) | ||||||||
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| Subjects: | H Social Sciences > HF Commerce > HF5601 Accounting | ||||||||
| Divisions: | Faculty of Economic > Departement of Accounting | ||||||||
| Depositing User: | Users 13 not found. | ||||||||
| Date Deposited: | 04 Feb 2021 09:17 | ||||||||
| Last Modified: | 04 Feb 2021 09:17 | ||||||||
| URI: | http://repository.upnjatim.ac.id/id/eprint/934 |
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