Firmansyah, Haidar Maulidhi (2026) DETERMINASI KESUKSESAN REKAM MEDIS ELEKTRONIK DI RUMKITAL DR. OEPOMO BERDASARKAN DELONE & MCLEAN DALAM PERSPEKTIF KLINISI. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
The implementation of EMR at Rumkital dr. Oepomo is still in the post-vendor-transition adaptation phase and faces technical issues that may reduce clinicians’ administrative performance. This study analyzes the determinants of EMR success using the DeLone & McLean model modified with TOE, including System Quality, Information Quality, IT Service Quality, Organization, Environment, Clinician Satisfaction, and Clinician Performance. A quantitative cross-sectional approach was used with 128 clinicians as a saturated sample. Data were collected via a 1–5 Likert-scale questionnaire and analyzed using SEM-PLS in SmartPLS. Results: System Quality and Information Quality have a significant positive effect on Clinician Satisfaction, while IT Service Quality, Environment, and Clinician Satisfaction have a significant positive effect on Clinician Performance. Clinician Satisfaction mediates the effects of System Quality and Information Quality on Clinician Performance. Organization is not significant. The model explains 83.8% of the variance in Clinician Performance and 72.3% of the variance in Clinician Satisfaction. It is concluded that EMR success is determined by system quality, information quality, IT service quality, environmental support, and clinician satisfaction. Management needs to prioritize improving system and information quality, IT responsiveness, and monitoring clinician satisfaction.
| Item Type: | Thesis (Undergraduate) | ||||||||||||
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| Subjects: | T Technology > T Technology (General) T Technology > T Technology (General) > T58.6-58.62 Management Information Systems |
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| Divisions: | Faculty of Computer Science > Departemen of Information Systems | ||||||||||||
| Depositing User: | Haidar Maulidhi Firmansyah | ||||||||||||
| Date Deposited: | 04 Nov 2026 07:43 | ||||||||||||
| Last Modified: | 04 Nov 2026 07:56 | ||||||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/61226 |
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