Maharani, Berlian Surya (2025) KEPUASAN MASYARAKAT TERHADAP PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KANTOR DESA WAGE KABUPATEN SIDOARJO. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
This study analyzes public satisfaction with population administration services at the Wage Village Office in Sidoarjo Regency as an effort to realize a government that is oriented towards public satisfaction. The goal is to measure and analyze the level of satisfaction based on the indicators of PERMENPAN RB Number 14 of 2017. This study uses a descriptive quantitative method with a population of service recipients and a sample of 80 respondents taken using the technique purposive sampling. Data were collected through questionnaires and analyzed using IKM. The results of the study showed that the IKM value per element included requirements (80.00, good), system mechanisms and procedures (82.5, good), completion time (72.5, good), understanding of SIPRAJA (67.5, less good), product specifications for types of services (85.00, good), implementer competence (80.00, good), implementer behavior (75.00, less good), handling of suggestions and input (75.00, less good), infrastructure (85.00, good). The results of the population administration service satisfaction index were 77.00 with a good category which indicates satisfactory performance but needs improvement in less good elements such as the need for socialization related to digital services, conducting regular service evaluations both from improving employee resources and complaints from the public.
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | H Social Sciences > H Social Sciences (General) | ||||||||
| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | BERLIAN BERLIAN BERLIAN SURYA MAHARANI | ||||||||
| Date Deposited: | 03 Dec 2025 04:10 | ||||||||
| Last Modified: | 03 Dec 2025 05:50 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/47518 |
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