Pengukuran Tingkat Kepuasan Terhadap Website Siamik Menggunakan Metode Webqual 4.0 (Universitas 17 Agustus 1945 Surabaya)

Ardiansah, Muhamad Frendi Diyon (2025) Pengukuran Tingkat Kepuasan Terhadap Website Siamik Menggunakan Metode Webqual 4.0 (Universitas 17 Agustus 1945 Surabaya). Undergraduate thesis, UPN Veteran Jawa Timur.

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Abstract

The advancement of information technology has encouraged higher education institutions to provide academic services through integrated information systems, such as SIAMIK at Universitas 17 Agustus 1945 Surabaya. This study aims to measure user satisfaction toward the SIAMIK system using the WebQual 4.0 framework, which consists of three main dimensions: Usability, Information Quality, and Service Interaction Quality. A quantitative approach was employed through a structured questionnaire using a Likert scale. A total of 389 respondents were selected using purposive sampling. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with the SmartPLS 4 software. The results reveal that only the Information Quality variable has a positive and significant influence on User Satisfaction, with a path coefficient (β) of 0.807 and a p-value below 0.001. Meanwhile, Usability and Service Interaction Quality did not show significant influence. These findings highlight that accurate, relevant, and easy-to-understand information quality is the key determinant in shaping positive user perceptions of the SIAMIK system. This study provides practical implications for system administrators to prioritize improvements in the information aspect for future academic information system development.

Item Type:

Thesis (Undergraduate)

Contributors:

Contribution	Contributors	NIDN/NIDK	Email
Thesis advisor	Safitri, Erista Maya	NIDN0016039304	maya.si@upnjatim.ac.id
Thesis advisor	Rahmawati, Rafika	UNSPECIFIED	rafika.rahmawati.fasilkom@upnjatim.ac.id

Subjects:

T Technology > T Technology (General) > T58.6-58.62 Management Information Systems

Divisions:

Faculty of Computer Science > Departemen of Information Systems

Depositing User:

Diyon Ardiansah

Date Deposited:

28 Jul 2025 07:37

Last Modified:

28 Jul 2025 07:37

URI:

https://repository.upnjatim.ac.id/id/eprint/38276