Ardini, Ayu Fakhira (2024) Analisis Kualitas Layanan Pada Website Surabaya Single Window Alfa Menggunakan Model E-Government Quality. Undergraduate thesis, UPN"Veteran" Jawa Timur.
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Abstract
Surabaya Single Window Alfa is one of Surabaya's main websites for providing online licensing services anytime and anywhere. Over time, an evaluation is necessary to continuously improve the quality of services on the website. Based on reviews from social media and public complaint websites, issues regarding the usage of SSW Alfa have been identified, indicating the need for further evaluation. The purpose of this thesis research is to identify the factors influencing the service quality of the Surabaya Single Window Alfa website by applying the E-GovQual model. The variables used in this study include Reliability, Efficiency, Citizen Support, and E-GovQual Service Quality. In this research, a questionnaire was distributed to 400 respondents who met the criteria of having used the Surabaya Single Window Alfa website. The questions were designed according to E-GovQual criteria, and the data was processed using the PLS-SEM approach. The results of the study show that all proposed variables Efficiency, Trust, and Citizen Support have a positive and significant relationship with e-government service quality on the Surabaya Single Window Alfa website. Reliability variable has a positive but insignificant relationship with e-government service quality on the website.
| Item Type: | Thesis (Undergraduate) | ||||||||||||
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| Subjects: | T Technology > T Technology (General) > T58.6-58.62 Management Information Systems | ||||||||||||
| Divisions: | Faculty of Computer Science > Departemen of Information Systems | ||||||||||||
| Depositing User: | Ayu Fakhira Ardini | ||||||||||||
| Date Deposited: | 17 Dec 2024 07:15 | ||||||||||||
| Last Modified: | 17 Dec 2024 07:15 | ||||||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/33548 |
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