UPAYA OPTIMALISASI LAYANAN FEEDER WIRA WIRI SUROBOYO OLEH DINAS PERHUBUNGAN KOTA SURABAYA

fauziyyah, putri abidah (2024) UPAYA OPTIMALISASI LAYANAN FEEDER WIRA WIRI SUROBOYO OLEH DINAS PERHUBUNGAN KOTA SURABAYA. Undergraduate thesis, UPN VETERAN JAWA TIMUR.

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Abstract

The Wira Wiri Suroboyo Feeder Service is one of the programs issued by the Surabaya City Transportation Agency for Transportation as a form of the seriousness of the Surabaya City Government in creating quality public transportation and is expected to be able to reach residential areas and narrow roads that cannot be passed by the Suroboyo Bus and Trans Semanggi Suroboyo routes with relatively economical fares. This study aims to determine whether the Wira Wiri Suroboyo Feeder service has been running optimally or not. This study is a type of descriptive research using a qualitative approach with data collection techniques using interviews, observations, and documentation. The results of this study indicate that efforts to optimize the Wira Wiri Suroboyo Feeder service by the Surabaya City Transportation Agency have not been optimal enough. This is evidenced by the 10 components of efforts to optimize the Wira Wiri Suroboyo Feeder service, starting from 1) Tariff; 2) Reliability; 3) Whether or not additional modes are needed; 4) Losses, damage, and complaint processes; 5) Internal conditions of the transportation company; 6) Products; 7) Prices; 8) Target market; 9) Purchase; 10) Location Facilities. Of these components, there are 2 components that have not been running optimally, namely reliability and the need or absence of transportation modes.

Item Type:

Thesis (Undergraduate)

Contributors: