Wahid, Djenggala Prasandi (2024) ANALISIS PEMANDUAN WISATA MUSEUM 10 NOVEMBER SURABAYA. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
The 10 November Museum is a museum with a historical theme in the city of Surabaya. The 10 November tragedy that occurred in Surabaya ultimately became the background for the birth of the Tugu Pahlawan monument which was inaugurated by Ir. Soekarno on 10 November 1951 to commemorate the services of the heroes who took part in the 10 November tragedy. At the 10 November Museum itself there are guiding service facilities which visiting tourists can enjoy. However, in its implementation there are still several obstacles, such as lack of effectiveness and the maximum implementation of guiding was found to still have obstacles. The purpose of this research is to see what the implementation of tour guides at the November 10 Museum is like. The research method used in this research uses a qualitative approach with data collection in the form of observation, documentation and interviews. The results of this research indicate that there are obstacles in guiding services at the 10 November Museum, namely that there are limited guides in conveying the material in its entirety. This is due to the imbalance in the number of existing guides and the quota of tourists who must be guided. Apart from that, tour guides there also have problems guiding special segments of tourists, in this case for example tourists with hearing impairments and autism. The tour guides at the 10 November Museum do not fully fulfill the aspects of the Principles of Interpersonal Communication which are required by tour guides. Keywords: Tour Guide, November 10 Museum, Interpersonal Communication
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | H Social Sciences > H Social Sciences (General) | ||||||||
| Divisions: | Faculty of Social and Political Sciences > Department of Tourism | ||||||||
| Depositing User: | Djenggala Prasandi Wahid | ||||||||
| Date Deposited: | 01 Jul 2024 05:09 | ||||||||
| Last Modified: | 01 Jul 2024 05:09 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/24781 |
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