Wiani, Intan (2026) Pengaruh Workload dan Career Development terhadap Work Life Balance melalui Perceived Organizational Support pada Karyawan Great Diponegoro Hotel Surabaya. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
This study addresses the operational challenges at Great Diponegoro Hotel Surabaya, where workload fluctuations and high turnover risks threaten employees' work-life balance (WLB). The purpose is to analyze the direct effects of workload and career development on WLB, alongside the mediating role of Perceived Organizational Support (POS). Utilizing an explanatory quantitative design and a census method, data were gathered from all 51 operational employees and analyzed via PLS-SEM using SmartPLS 4. The results reveal that workload and career development exert a significant positive direct effect on POS. Conversely, POS, workload, and career development demonstrate no significant direct effect on WLB. Furthermore, indirect effect analysis proves that POS fails to mediate any relationships within the structural model due to the rigid 24-hour shift constraints inherent in hotel operations.
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD9980 Service Industries H Social Sciences > HM Sociology |
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| Divisions: | Faculty of Social and Political Sciences > Departement of Business Administration | ||||||||
| Depositing User: | Intan Wiani | ||||||||
| Date Deposited: | 20 Jul 2026 05:51 | ||||||||
| Last Modified: | 20 Jul 2026 05:51 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/56375 |
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