Holidya, Holidya (2026) ANALISIS INOVASI JEMPUT BOLA BANGKALAN OSS (JEMPOLBOSS) DALAM MENINGKATKAN LAYANAN PERIZINAN USAHA DI DPMPTSP KABUPATEN BANGKALAN. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
The Investment and One-Stop Integrated Service Office (DPMPTSP) of Bangkalan Regency developed an innovation called JEMPOL BOSS (Jemput Bola Bangkalan OSS). This innovation aims to facilitate business actors in Bangkalan Regency in obtaining business permits through the online system or OSS. This study uses a qualitative method. Data collection was conducted through observation, interviews, documentation, and reports. The informants in this study were determined using purposive sampling and snowball sampling techniques. The results of this study refer to six innovation criteria proposed Arundel Bloch dan Ferguson (2019), namely: Governance and innovation, Sources of innovation, Innovation curture, Capabillities and tools, Objectives drivers and outcomes and Obstacles and barriers. Based on the findings obtained, several indicators of the implementation of the Jempol Boss innovation have been running quite well, such as the ease of service and positive responses from business actors. However, there are still other indicators that are not yet optimal, particularly related to the equitable distribution of service coverage, consistency of implementation across regions, and the utilization of resources that has not been fully maximized.
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | J Political Science > JS Local government Municipal government | ||||||||
| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | Holidya Holidya | ||||||||
| Date Deposited: | 12 Jun 2026 06:55 | ||||||||
| Last Modified: | 12 Jun 2026 06:55 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/53953 |
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