Fadillah, Rachmad (2026) ANALISIS USABILITY APLIKASI INVESTASI CRYPTO BERDASARKAN ISO 9241-11 MENGGUNAKAN SYSTEM USABILITY SCALE DAN ELECTROENCEPHALOGRAPHY. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
In the rapidly developing digital era, cryptocurrency investment has become one of the popular financial instruments in Indonesia. Local platforms such as Indodax and Tokocrypto provide easy access to crypto investment. However, both applications still face various usability issues that affect user experience. This study aims to analyze the usability level of both applications based on the ISO 9241-11 standard using subjective and objective approaches. The study involved 10 respondents aged 18–30 years who are active users of both applications on the Android operating system. The methods used include performance measurement (effectiveness and efficiency), System Usability Scale (SUS), Electroencephalography (EEG) using Muse 2 Headband and Mind Monitor, and interviews. The results showed that Indodax obtained better usability with an effectiveness value of 98%, efficiency of 0.059 goal/second, and SUS score of 71.5. Meanwhile, Tokocrypto obtained an effectiveness value of 74%, efficiency of 0.036 goal/second, and SUS score of 56.75. EEG data indicated that Indodax produced lower cognitive load and more stable focus levels compared to Tokocrypto. Interview results confirmed that Tokocrypto still has significant obstacles in the asset filter feature, transaction history icon display, and transaction amount determination. This study concludes that the integration of SUS, performance measurement, and EEG provides a more comprehensive usability evaluation. Improvement recommendations are focused on Tokocrypto to better align with the principles of ISO 9241-11.
| Item Type: | Thesis (Undergraduate) | ||||||||||||
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| Subjects: | T Technology > T Technology (General) T Technology > T Technology (General) > T55.4-60.8 Industrial engineering. Management engineering T Technology > T Technology (General) > T58.6-58.62 Management Information Systems |
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| Divisions: | Faculty of Engineering > Departement of Industrial Engineering | ||||||||||||
| Depositing User: | Rachmad Fadillah | ||||||||||||
| Date Deposited: | 29 May 2026 06:32 | ||||||||||||
| Last Modified: | 29 May 2026 07:25 | ||||||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/53131 |
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