Alexandre, Gerald (2025) Pengaruh Fluktuasi Service Charge Dan Pemberian Disciplinary Action Terhadap Motivasi Kerja Karyawan Hotel JW Marriott Surabaya. Undergraduate thesis, UPN Veteran Jawa Timur.
|
Text (Cover)
Cover-Abstract Skripsi_Gerald Alexandre_22042010174_Administrasi Bisnis.pdf Download (869kB) | Preview |
|
|
Text (Bab 1)
Bab 1_Skripsi_Gerald Alexandre_22042010174_Administrasi Bisnis.pdf Download (493kB) | Preview |
|
![[img]](https://repository.upnjatim.ac.id/style/images/fileicons/text.png) |
Text (Bab 2)
Bab 2_Skripsi_Gerald Alexandre_22042010174_Administrasi Bisnis.pdf Restricted to Repository staff only until 19 May 2028. Download (516kB) |
|
|
Text (Bab 3)
Bab 3_Skripsi_Gerald Alexandre_22042010174_Administrasi Bisnis.pdf Restricted to Repository staff only until 19 May 2028. Download (496kB) |
|
|
Text (Bab 4)
Bab 4_Skripsi_Gerald Alexandre_22042010174_Administrasi Bisnis.pdf Restricted to Repository staff only until 19 May 2028. Download (750kB) |
|
|
Text (Bab 5)
Bab 5_Skripsi_Gerald Alexandre_22042010174_Administrasi Bisnis.pdf Download (280kB) | Preview |
|
|
Text (Daftar Pustaka)
Daftar Pustaka_Skripsi_Gerald Alexandre_22042010174_Administrasi Bisnis.pdf Download (254kB) | Preview |
|
|
Text (Lampiran)
Lampiran_Skripsi_Gerald Alexandre_22042010174_Administrasi Bisnis.pdf Restricted to Repository staff only Download (1MB) |
Abstract
This study aims to analyze the effect of service charge fluctuations and disciplinary action on employee work motivation at JW Marriott Hotel Surabaya. Using a quantitative approach, data from 110 respondents were collected through a proportional random sampling technique and analyzed using multiple linear regression. The hypothesis testing proves that both service charge fluctuations and disciplinary action have no significant effect on work motivation, either partially or simultaneously (with the model's explanatory power at only 1.8%). Empirically, the level of employee motivation is already in the very high category. Within an international hotel entity, the service charge purely functions as a hygiene factor since the basic salary standard is already adequate. Furthermore, disciplinary rules have been rationally internalized as procedural justice. Consequently, the dynamics of these two operational variables no longer act as determinants in dictating the employees' intrinsic motivation. Keywords: Service Charge Fluctuations, Disciplinary Action, Work Motivation, Human Resource Management.
| Item Type: | Thesis (Undergraduate) | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Contributors: |
|
||||||||
| Subjects: | H Social Sciences > HB Economic Theory H Social Sciences > HF Commerce > HF5001 Business. Business Administration |
||||||||
| Divisions: | Faculty of Social and Political Sciences > Departement of Business Administration | ||||||||
| Depositing User: | Gerald Alexandre Alexandre | ||||||||
| Date Deposited: | 20 May 2026 06:41 | ||||||||
| Last Modified: | 20 May 2026 06:41 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/51926 |
Actions (login required)
 |
View Item |