Fauzia, Lavina Felda (2025) Analisis Pemborosan Waktu Pelayanan dengan Metode Lean Healthcare di Poli Syaraf RS XYZ. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
RS XYZ is a supporting element of local government administration in the field of health services, providing services to the community while continuously improving service quality. RS XYZ, particularly the Neurology Clinic at RS XYZ, still faces several issues that can lead to waste, including overprocessing, transportation, overproduction, unnecessary motion, waiting, defects, inventory, and wasted human potential. This study aims to determine the level of waste and propose improvement suggestions to reduce service time waste at the Neurology Clinic at RS XYZ. The methods used are Lean Healthcare and Failure Mode and Effect Analysis (FMEA). The analysis results show that the total service time reached 165 minutes (2.76 hours), with only 14.11 minutes (8.53%) classified as value-added activities, while non-value-added activities dominated 90.61%. The main factors causing waste include machinery, materials, methods, and the environment. Improvement proposals included enhancing the queuing system and online registration, maintaining fingerprint machines, developing patient education media, rearranging the work area, and implementing e-prescriptions. The implementation of these improvements reduced service time to 90.47 minutes (1.51 hours) and increased the proportion of value-added time to 15.60%. This study demonstrates that the Lean Healthcare method can reduce service process time at the Neurology Clinic at RS XYZ. Keywords: Big Picture Mapping; FMEA; Lean Healhtcare
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | T Technology > T Technology (General) > T55.4-60.8 Industrial engineering. Management engineering | ||||||||
| Divisions: | Faculty of Engineering > Departement of Industrial Engineering | ||||||||
| Depositing User: | Lavina Felda Fauzia | ||||||||
| Date Deposited: | 22 Dec 2025 07:44 | ||||||||
| Last Modified: | 23 Dec 2025 01:51 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/48205 |
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