Yasin, Devina Syafa Felisa (2025) Agile Governance Dalam Pelayanan Surat Izin Mengemudi (SIM) Berbasis Aplikasi Digital Korlantas di Satpas Colombo Surabaya. Undergraduate thesis, UPN VETERAN JAWA TIMUR.
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Abstract
A driver's license is a public service that is an important document that must be possessed by people who use motor vehicles. Therefore, the public service of driver's licenses needs to be improved in order to provide faster, more effective, and more responsive services to the community. The Indonesian National Police, particularly the traffic corps, has launched the Korlantas digital application as an innovation that can be used in driver's license services, especially driver's license renewal services. The purpose of this study is to analyze and describe agile governance in driver's license services based on the Korlantas digital application at SATPAS Colombo Surabaya. The theory used is the agile governance model proposed by Purwanto, namely value proposition and agility shift, the character of leaders who are ready for change, citizen centricity, and the ability to invest in human resources. This research uses a qualitative method with a descriptive research type. Data collection was conducted through interviews, observations, and documentation via reports, news, and official documents. The results of the study show that, first, the focus on value proposition and agility shift in the section on changing old ways of working to new ways of working needs improvement, while in the section on changing upfront planning to incremental planning, establishing and determining the quality of service products is maintained, and identifying and resolving service problems is already agile. Second, the focus on leaders who are ready for change in terms of a clear vision and strategic objectives is already agile, but human resource policies still need to be developed in terms of employee SOPs. Third, the focus on citizen-centric service standards and strategies used in dealing with change and uncertainty is already agile because the service standards set involve the community and the strategies adopted through socialization have been implemented. Fourth, in terms of human resource investment capabilities, it is agile because there is employee training to enhance skills and knowledge related to digital services.
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | H Social Sciences > H Social Sciences (General) | ||||||||
| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | students Devina Syafa Felisa Yasin | ||||||||
| Date Deposited: | 08 Dec 2025 03:57 | ||||||||
| Last Modified: | 08 Dec 2025 04:00 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/48182 |
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