Zevira, Eka Cemara (2025) EFEKTIVITAS APLIKASI GRESIKPEDIA DALAM MENINGKATKAN PELAYANAN PUBLIK DI DINAS KOMUNIKASI DAN INFORMATIKA KABUPATEN GRESIK. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
Gresik Regency is currently developing public service innovation through the Gresikpedia application. This application aims to facilitate public access to integrated public services. This study uses the program effectiveness theory from Budiani (2007) in (Afifah & Hertati, 2022), namely program targeting accuracy, program socialization, program goal achievement, and program monitoring. This study aims to determine and analyze the effectiveness of the Gresikpedia application in improving public services at the Gresik Regency Communication and Information Office, using qualitative descriptive methods and data collection techniques through interviews, observation, documentation, and audiovisuals. The results show that the program's targeting accuracy is not optimal due to limited equipment and low community participation. Application socialization is also uneven due to budget constraints and a lack of public understanding. In terms of achieving program goals, the program is running well with routine monitoring and commitment from the application manager, the Gresik Regency Communication and Information Office. Another challenge is the still-low participation of Regional Apparatus Organizations (OPD) and State Civil Apparatus (ASN), which affects the performance of the Gresikpedia application team. Improvement efforts through innovation development stages such as WhatsApp chatbots as alternative access have been undertaken to overcome technical limitations. The Gresikpedia application has had a positive impact in facilitating public services, although there are still technical and social obstacles that need to be overcome to improve public services in Gresik Regency
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | J Political Science > JF Political institutions (General) J Political Science > JF Political institutions (General) > JF1338-2112 Public administration J Political Science > JF Political institutions (General) > JF20-2112 Political institutions and public administration J Political Science > JS Local government Municipal government |
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| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | Eka Cemara Zevira | ||||||||
| Date Deposited: | 03 Dec 2025 08:51 | ||||||||
| Last Modified: | 04 Dec 2025 01:44 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/47519 |
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