Syahrani, Regita Pinkan (2025) Inovasi Layanan MARI – SERBU (Malam Hari Senin Rabu) Sebagai Upaya Meningkatkan Kualitas Pelayanan Publik Di Kecamatan Sukodono Kabupaten Sidoarjo. Undergraduate thesis, UPN Veteran Jawa TIimur.
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Abstract
The MARI-SERBU (Malam Hari Senin Rabu) innovation in Sukodono District, Sidoarjo, is a public service that operates in the evening, specifically on Mondays and Wednesdays from 6:00 PM to 8:00 PM. This program, managed by the District Office, provides services for managing population administration. This innovation offers a solution for people who are busy during regular working hours, allowing them to take care of their population documents. This study aims to describe the implementation of the "MARI-SERBU" population service innovation in Sukodono District, Sidoarjo, using Rogers' Innovation Theory, which includes relative advantage, compatibility, complexity, trialability, and observability. The results of this study indicate that the MARI-SERBU service innovation in Sukodono District benefits the community by allowing them to manage population administration at night. Furthermore, this innovation has successfully met four indicators of innovation: relative advantage, compatibility, complexity, and trialability. However, the observability indicator has not yet been fully achieved, as some community members are still unaware of the MARI-SERBU innovation due to insufficient information dissemination in physical form by the Sukodono District Office, Sidoarjo.
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | H Social Sciences > H Social Sciences (General) | ||||||||
| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | Regita Regita Syahrani | ||||||||
| Date Deposited: | 07 Oct 2025 02:27 | ||||||||
| Last Modified: | 07 Oct 2025 02:27 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/45436 |
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