Implementasi Kebijakan Sertifikat Elektronik Dalam Mewujudkan E-Government (Studi di Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kota Tangerang Selatan)

Zahra, Laras Ayu Maulida (2025) Implementasi Kebijakan Sertifikat Elektronik Dalam Mewujudkan E-Government (Studi di Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kota Tangerang Selatan). Undergraduate thesis, UPN Veteran Jawa Timur.

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Abstract

An electronic certificate, represented as a barcode-based digital signature, is a key component of e-government aimed at creating an efficient, accountable, and transparent administration. Regulated by Mayor Regulation No. 71 of 2022, its implementation in South Tangerang City is pioneered by BKPSDM, supported by applications such as SISUMAKER and AMANDO. Using Smith’s policy implementation theory, this study finds that the policy has improved efficiency, transparency, and administrative legality by accelerating bureaucratic processes and replacing physical signatures. Success is driven by coordination, leadership, and training, though challenges remain in digital literacy, infrastructure, and employee adaptation. Overall, the policy significantly advances administrative modernization and requires ongoing socialization and capacity building. Keywords: Electronic Certificate, E-Government, Policy Implementation

Item Type:	Thesis (Undergraduate)
Contributors:	Contribution Contributors NIDN/NIDK Email Thesis advisor Nawangsari, Ertien Rining NIDN0016016809 ertien_rining.adneg@upnjatim.ac.id
Subjects:	J Political Science > JQ Political institutions Asia > JQ224 Public policy and administration
Divisions:	Faculty of Social and Political Sciences > Departement of Public Administration
Depositing User:	Laras Ayu Maulida Zahra
Date Deposited:	06 Oct 2025 04:36
Last Modified:	06 Oct 2025 04:36
URI:	https://repository.upnjatim.ac.id/id/eprint/45416

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