EVALUASI KUALITAS WEBSITE E-LEARNING UNIVERSITAS ISLAM MAJAPAHIT MENGGUNAKAN WEBQUAL 4.0 DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA)

Diniyanti, Nur (2025) EVALUASI KUALITAS WEBSITE E-LEARNING UNIVERSITAS ISLAM MAJAPAHIT MENGGUNAKAN WEBQUAL 4.0 DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA). Undergraduate thesis, UPN Veteran Jawa Timur.

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Abstract

The development of digital technology in education requires universities to provide effective and responsive online learning systems. The Universitas Islam Majapahit (UNIM) E-Learning website is the primary medium supporting online learning for students. However, a number of complaints, such as slow system response, lack of support information, and unattractive interface design, indicate gaps in service quality. Therefore, to evaluate the service quality of the UNIM E-Learning website, it is necessary to use the WebQual 4.0 model, adjusted by adding the User Interface Quality variable. The analysis was conducted using the Importance Performance Analysis (IPA) method. A total of 281 respondents who had passed the screening stage completed a five-point Likert scale questionnaire to measure the Importance and Performance of each indicator. The results showed an average level of conformity of 95%, although several indicators still showed negative gaps. Indicators in the Service Interaction Quality and User Interface Quality dimensions, specifically SIQ1, SIQ2, SIQ3, SIQ4, SIQ5, and UIQ2, are classified in Quadrant I and are the main focus of improvement efforts. These findings emphasize the Importance of improving system Performance, interactive services, and interface comfort so that the UNIM E-Learning website can provide an optimal online learning experience that meets user expectations.

Item Type:

Thesis (Undergraduate)

Contributors:

Contribution	Contributors	NIDN/NIDK	Email
Thesis advisor	Wulansari, Anita	NIDN0715108705	anita.wulansari.sisfo@upnjatim.ac.id
Thesis advisor	Rahmawati, Rafika	NIDN9344775676230163	rafika.rahmawati.fasilkom@upnjatim.ac.id

Subjects:

T Technology > T Technology (General)
T Technology > T Technology (General) > T58.6-58.62 Management Information Systems

Divisions:

Faculty of Computer Science > Departemen of Information Systems

Depositing User:

Nur Nur Diniyanti

Date Deposited:

15 Sep 2025 06:57

Last Modified:

15 Sep 2025 06:57

URI:

https://repository.upnjatim.ac.id/id/eprint/43531