Ardiyansyah, Rangga (2025) Pengaruh Work Engagement dan Pengalaman Kerja terhadap Kinerja Sopir Bus PO Menggala Garuda Lokatara Rute Surabaya-Malang. Undergraduate thesis, UPN Veteran Jawa Timur.
![[img]](https://repository.upnjatim.ac.id/style/images/fileicons/text.png) |
Text (Cover)
21012010247.-cover.pdf Download (1MB) |
|
Text (Bab 1)
21012010247.-bab1.pdf Download (251kB) |
|
Text (Bab 2)
21012010247.-bab2.pdf Restricted to Repository staff only until 10 September 2027. Download (178kB) |
|
Text (Bab 3)
21012010247.-bab3.pdf Restricted to Repository staff only until 10 September 2027. Download (283kB) |
|
Text (Bab 4)
21012010247.-bab4.pdf Restricted to Repository staff only until 10 September 2027. Download (333kB) |
|
Text (Bab 5)
21012010247.-bab5.pdf Download (15kB) |
|
Text (Daftar Pustaka)
21012010247.-daftarpustaka.pdf Download (238kB) |
|
Text (Lampiran)
21012010247.-lampiran.pdf Restricted to Repository staff only Download (350kB) |
Abstract
Human resources (HR) are a vital element in the transportation industry, as service quality is highly dependent on the performance of professional and responsible drivers. Amid increasing demands for safety, punctuality, and passenger satisfaction, companies are required to strengthen work engagement and optimally manage the work experience of drivers. Emotional involvement in work and long work experience are important factors in maintaining consistent performance on the road. High levels of work engagement can encourage drivers to work with more enthusiasm, dedication, and focus. Furthermore, sufficient work experience enables drivers to overcome various challenges in the field appropriately and efficiently. This study aims to determine the effect of work engagement and work experience on bus driver performance. The approach used in this study is quantitative with the Partial Least Square-Structural Equation Modelling (PLS-SEM) data analysis technique, which has been proven effective for testing the relationship between latent variables. The population in this study are bus drivers of PO Menggala Garuda Lokatara on the Surabaya-Malang route. The sample in this study consisted of 44 bus drivers on the Surabaya-Malang route, selected using total sampling/saturated sampling techniques. Data collection was conducted by distributing questionnaires to respondents using an ordinal measurement scale in the form of a 1-5 Likert scale. The results of the study indicate that: (1) work engagement has a positive and significant effect on driver performance; (2) work experience has a positive and significant effect on driver performance. The implications of these findings emphasise the importance of strengthening emotional engagement and managing the work experience of each driver to encourage optimal driver performance.
| Item Type: | Thesis (Undergraduate) | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Contributors: |
|
||||||||
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HB Economic Theory H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HF Commerce > HF5549 Personnel Management. Employment Management |
||||||||
| Divisions: | Faculty of Economic and Business > Departement of Management | ||||||||
| Depositing User: | Rangga Ardiyansyah | ||||||||
| Date Deposited: | 11 Sep 2025 08:00 | ||||||||
| Last Modified: | 11 Sep 2025 08:00 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/42509 |
Actions (login required)
 |
View Item |