Kusuma, Rayhan Gunadewa (2025) Evaluasi Kebijakan Penerapan E-Government Berbasis Ekonomi Digital Pada Aplikasi E-Peken Kota Surabaya. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
This study aims to evaluate the implementation of e-government in the E-Peken application of Surabaya City using the five stages of the United Nations e-government evaluation model, namely Emerging, Enhanced, Interactive, Transactional, and Connected. The E-Peken application is a digital platform developed by the Surabaya City Government to support the promotion and transaction of local MSME products. The research method used is descriptive qualitative with data collection techniques through interviews, observations, documentation, and literature studies. The results of the study indicate that the E-Peken application is in transition between the Enhanced and Interactive stages, but has not yet fully met the indicators for the Transactional or Connected stages. Although basic digital product and service information is available, there are still limitations in terms of interactivity, inter-agency integration, and automated transaction services. Additionally, the lack of data interoperability, analytical systems, and reporting dashboards constitutes a significant barrier to achieving an integrated e-government. This study recommends strengthening digital infrastructure, cross-agency system integration, developing end-to-end transaction features, and providing digital literacy training for SMEs as strategic steps toward e-government maturity. These findings are expected to serve as input for the Surabaya City Government in developing more effective, participatory, and sustainable technology-based public services Keywords: E-Government, E-Peken, UMKM
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | J Political Science > JF Political institutions (General) > JF1338-2112 Public administration | ||||||||
| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | Rayhan Gunadewa Kusuma | ||||||||
| Date Deposited: | 07 Jul 2025 01:52 | ||||||||
| Last Modified: | 07 Jul 2025 01:52 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/39249 |
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