Latifa, Riena (2025) Responsivitas Pelayanan Publik melalui Program Pasca Akad Nikah Suami Istri Terima Kartu Keluarga dan Kartu Tanda Penduduk Elektronik (PASUTRI) di Dinas Kependudukan dan Pencatatan Sipil Kota Tasikmalaya. Undergraduate thesis, UPN "Veteran" Jawa Timur.
![[img]](https://repository.upnjatim.ac.id/style/images/fileicons/text.png) |
Text (Cover)
21041010155.-cover.pdf Download (1MB) |
|
Text (Bab 1)
21041010155.-bab1.pdf Download (296kB) |
|
Text (Bab 2)
21041010155.-bab2.pdf Restricted to Repository staff only until 23 May 2027. Download (296kB) |
|
Text (Bab 3)
21041010155.-bab3.pdf Restricted to Repository staff only until 23 May 2027. Download (240kB) |
|
Text (Bab 4)
21041010155.-bab4.pdf Restricted to Repository staff only until 23 May 2027. Download (887kB) |
|
Text (Bab 5)
21041010155.-bab5.pdf Download (186kB) |
|
Text (Daftar Pustaka)
21041010155.-daftarpustaka.pdf Download (197kB) |
|
Text (Lampiran)
21041010155.-lampiran.pdf Restricted to Repository staff only Download (1MB) |
Abstract
This study aims to analyze the responsiveness of public services through the PASUTRI Program (Post-Marriage: Husband and Wife Receive Family Cards and Electronic Identity Cards) at the Population and Civil Registration Office of Tasikmalaya City. The research method used is a qualitative approach with a case study design according to Creswell. Data were obtained through interviews, observations, and documentation. The findings of this study are 1) Officers provide services with a good attitude, politeness, and friendliness to the public, 2) Officers strive to issue Electronic Identity Cards (KTP) and Family Cards on the wedding day. However, challenges such as power outages, network disruptions, and server issues still occur, 3) The Standard Operating Procedures (SOP) have been consistently implemented. However, some people still prefer to use intermediaries in the marriage registration process at the Religious Affairs Office (KUA), 4) Document verification is carried out using the Simantap Pasutri application, although some challenges require further coordination, 5) The issuance of Electronic Identity Cards and Family Cards is carried out exactly on the wedding day, and 6) Public complaints are responded to through various media. Keywords: Responsiveness, Public Services, PASUTRI Program
| Item Type: | Thesis (Undergraduate) | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Contributors: |
|
||||||||
| Subjects: | H Social Sciences > H Social Sciences (General) | ||||||||
| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | Riena Latifa | ||||||||
| Date Deposited: | 23 May 2025 08:50 | ||||||||
| Last Modified: | 23 May 2025 08:50 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/36471 |
Actions (login required)
 |
View Item |