Rusdi, Ahmad Avairus (2025) Komunikasi Interpersonal Dalam Menunjang Iklim Organisasi di Air Traffic Controller Airnav Surabaya. Undergraduate thesis, Universitas Pembangunan Nasional "Veteran" Jawa Timur.
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Abstract
Communication is one of the ways used by humans to exchange information. In the scope of the organization, the interpersonal communication process can be influenced by several factors, one of which is the organizational climate. This study aims to explore the role of interpersonal communication in supporting the organizational climate in the Air Traffic Controller (ATC) service room of AirNav Surabaya. Using a qualitative approach, data was obtained through in-depth interviews with informants selected by purposive sampling. Data analysis techniques were carried out through three stages, data reduction, data display, and conclusion drawing. The findings of the study indicate that interpersonal communication between ATC staff, especially in one room, has contributed to creating a conducive working atmosphere and supporting the smooth running of air traffic control. In addition, open and effective communication between team members also helps reduce stress, increase collaboration, and strengthen a more supportive and inclusive organizational climate. These findings confirm that in the context of ATC, smooth and trusting communication is not only important for staff welfare, but also for flight safety and optimal operational smoothness. In addition, these findings provide important insights for ATC managers (AirNav Indonesia) to ix focus more on developing interpersonal communication skills as an integral part of managing a healthy organizational climate. Keywords: Interpersonal Communication; Organizational Climate; Air Traffic Controller
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | P Language and Literature > P Philology. Linguistics > P87 Communication. Mass Media P Language and Literature > P Philology. Linguistics > P94.7 Interpersonal communication |
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| Divisions: | Faculty of Social and Political Sciences > Departement of Communication | ||||||||
| Depositing User: | ahmad avairus rusdi | ||||||||
| Date Deposited: | 08 May 2025 04:48 | ||||||||
| Last Modified: | 08 May 2025 04:48 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/36165 |
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