Pengembangan Fitur Monitoring Kinerja Call Taker Pada Website Siaga 112 DISKOMINFO Menggunakan Framework Codeigniter 3

Shahab, Muhammad Syaugi and Nurilhaq, Muhammad Sabili and Hanafi, Achmad Arbi (2024) Pengembangan Fitur Monitoring Kinerja Call Taker Pada Website Siaga 112 DISKOMINFO Menggunakan Framework Codeigniter 3. Project Report (Praktek Kerja Lapang). Universitas Pembangunan Nasional "Veteran" Jawa Timur. (Unpublished)

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Abstract

The Communication and Information Agency (Diskominfo) of Surabaya City is a branch of government services under the auspices of the Surabaya City Government. Diskominfo has the duty to carry out regional authority in the field of information and communication technology. The Siaga 112 website is one of the services owned by Diskominfo Surabaya City in managing complaint data from the 112 call center. However, the website still does not have a feature to monitor the performance of call takers from the 112 call center. That way, call takers need to make their performance reports for a certain period of time so that their performance can be known by the Sub. Coordinator of Diskominfo. This is the background for the author to design and create the feature. The method used in developing this feature is the waterfall method. The author needs to analyze the needs of the system to be designed. The system design process is carried out after an analysis of the system requirements is obtained. Next, the process of implementing the system design into the form of program code. The trial process is carried out by the author after the system is formed to find out the shortcomings of the system created. Based on the system design carried out, results were obtained in the form of a new menu on the Siaga 112 Website owned by Diskominfo Surabaya City. The new menu contains the performance of call takers during work. The menu also has an export feature and filter data based on a certain date range. This export feature was created to solve the problems raised by the author. Based on the system development carried out, it is known that the call taker performance monitoring feature is built using HTML, CSS, Bootstrap, Javascript, PHP as a programming language, and PHPSpreadsheet as a library. The development of this system is also facilitated with the help of Codeigniter 3 as a framework that is used as a framework for monitoring call taker performance on the Siaga 112 website.

Item Type:

Monograph (Project Report (Praktek Kerja Lapang))

Contributors: