Agustin, Adelia Hernalis (2023) Analisa Pemborosan Untuk Perbaikan Pelayanan Service Mobil Dengan Lean Service di Auto2000 Basuki Rahmat Surabaya. Undergraduate thesis, UPN Veteran Jawa Timur.
|
Text (Cover)
19032010104-cover.pdf Download (1MB) | Preview |
|
|
Text (Bab 1)
19032010104-bab1.pdf Download (137kB) | Preview |
|
![[img]](http://repository.upnjatim.ac.id/style/images/fileicons/text.png) |
Text (Bab 2)
19032010104-bab2.pdf Restricted to Registered users only Download (445kB) |
|
|
Text (Bab 3)
19032010104-bab3.pdf Restricted to Registered users only until 21 July 2025. Download (162kB) |
|
|
Text (Bab 4)
19032010104-bab4.pdf Restricted to Registered users only until 21 July 2025. Download (456kB) |
|
|
Text (Bab 5)
19032010104-bab5.pdf Download (115kB) | Preview |
|
|
Text (Daftar Pustaka)
19032010104-daftarpustaka.pdf Download (179kB) | Preview |
|
|
Text (Lampiran)
19032010104-lampiran.pdf Restricted to Repository staff only until 21 July 2025. Download (460kB) |
Abstract
AUTO2000 Basuki Rahmat is one of the branches dealer Toyota, which is located in the city of Surabaya, is engaged in services such as sales, maintenance, repair and supply of Toyota spare parts whose management is fully handled by the Astra Group. The company always strives to provide fast and accurate service, but customers spend quite a long time waiting because the car service process is relatively long. The long service time is caused by an unorganized operational system that causes waste (waste). Based on these problems, it is necessary to analyze Basuki Rahmat's car service services at AUTO2000 using the concept lean service by using the method value stream mapping, fishbone, and 5 whys. The research results obtained weight waste motion or transportation of 0,1481; waiting or delay of 0,1325; incorrect inventory of 0,1273; lack of customer’s focus of 0,1195; defect of 0,1065; duplication of 0,0935; overproduction of 0,0779; unclear communication of 0,0675; underutilized employees of 0,0675; And variation of 0,0597. Research recommendations that can be proposed to reduce waste including repairs layout, adding monitors on the service floor for matters of sending and receiving information, increasing the number of mechanics, making plans booking with different hours, making and applying the system tracking of the presence of the tool. Therefore, lead time the initial service service process of 170 minutes becomes lead time 128 minutes. Keywords: 5 whys, lean service, fishbone.
| Item Type: | Thesis (Undergraduate) | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Contributors: |
|
||||||||
| Subjects: | T Technology > T Technology (General) > T55.4-60.8 Industrial engineering. Management engineering | ||||||||
| Divisions: | Faculty of Engineering > Departement of Industrial Engineering | ||||||||
| Depositing User: | Adelia Hernalis | ||||||||
| Date Deposited: | 24 Jul 2023 04:00 | ||||||||
| Last Modified: | 24 Jul 2023 04:00 | ||||||||
| URI: | http://repository.upnjatim.ac.id/id/eprint/15896 |
Actions (login required)
 |
View Item |