Lusiarini, Yessika and Buana, Harizt Iga and Rizky, Mohamad Ib (2018) Sistem Analisis & Pengukuran Kualitas Layanan Teknologi Informasi Pada Pt Perkebunan Nusantara X. Project Report (Praktek Kerja Lapang). UPN Veteran Jawa Timur.
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Abstract
Companies, both private and state-owned enterprises, need information technology to facilitate their business processes and manage information appropriately, quickly and accurately. Good use of information technology will provide added value to the company. Therefore, information technology governance is needed to produce good information technology. So organizations need to conduct research on implementation strategies, methods, performance measurement, alignment and governance of information technology that shows the need for the organization. PT Perkebunan Nusantara X (PTPN X) is one of the state-owned companies, namely BUMN. According to the Head of the IT Planning Division at PTPN X, the first step to conducting the audit process is the evaluation of IT services. At PTPN X the process of evaluating IT services is still done manually and in processing the analysis and measurement of the quality of information technology services, the method has not been used. Therefore, an Information Technology Service Quality Analysis & Measurement System was built at PTPN X. The system was built using the ServQual method with 5 dimensions and gap analysis. The system design uses DFD and is built using the PHP programming language and MySQL database. After testing, the conclusion is that the resulting system can run well and can help the process of evaluating the quality of IT services at PTPN X
| Item Type: | Monograph (Project Report (Praktek Kerja Lapang)) | ||||||||
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| Subjects: | Q Science > QA Mathematics > QA75 Electronic computers. Computer science | ||||||||
| Divisions: | Faculty of Computer Science > Departemen of Information Systems | ||||||||
| Depositing User: | Harizt Iga Buana | ||||||||
| Date Deposited: | 28 Jul 2022 02:46 | ||||||||
| Last Modified: | 25 Aug 2022 07:12 | ||||||||
| URI: | http://repository.upnjatim.ac.id/id/eprint/8492 |
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