Pratama, Rakhmat Safri Agung (2022) Analisis Kepuasan Pengguna E-Learning pada Universitas Pembangunan Nasional Veteran Jawa Timur Menggunakan Model Kano. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
E-learning is a distance learning method without having to meet face to face. Because in conventional learning there are often problems with limited time, distance, and costs, particurally due to the current pandemic. UPN Veteran Jawa Timur has implemented the e-learning information system in teaching and learning activities. The involvement of users in accessing the web utilizing information system technology will determine the success of the quality of the system and information applied. The researcher conducted a literature study related to the research. Among them are E-learning, Kano Model, and quantitative research methods. Respondent data were collected using the "Simple Random Sampling" method. Data collection was carried out in this study by indirectly distributing questionnaires. The attributes of the questionnaire were identified using the Kano method to determine the level of user satisfaction with the E-learning system at UPN Veteran Jawa Timur. In this research questionnaire, there are 29 attribute questions with the results of 7 attributes that according to respondents are satisfactory, and 14 attributes according to respondents including dissatisfaction. It was found that the one-dimensional category was still included in the dissatisfaction quadrant where this category greatly influenced user satisfaction. The suggestions that the author can suggest are to pay attention to the attributes that fall into the one-dimensional and must-be categories, especially for the high value of dissatisfaction. For a high satisfaction value, the author suggests that it should be maintained, and it is better if these attributes are developed by paying attention to user satisfaction.
| Item Type: | Thesis (Undergraduate) | ||||||||||||
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| Subjects: | T Technology > T Technology (General) > T58.6-58.62 Management Information Systems | ||||||||||||
| Divisions: | Faculty of Computer Science > Departemen of Information Systems | ||||||||||||
| Depositing User: | Mr Rakhmat Safri Agung Pratama | ||||||||||||
| Date Deposited: | 28 Jul 2022 04:15 | ||||||||||||
| Last Modified: | 07 Mar 2024 03:28 | ||||||||||||
| URI: | http://repository.upnjatim.ac.id/id/eprint/8444 |
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