UBAIDILLAH, AFIADY FITSAL (2021) ANALISIS SISTEM PEMBELAJARAN BERBASIS ONLINE DENGAN METODE KANO PADA PROGRAM STUDI TEKNIK INDUSTRI UPN “VETERAN” JAWA TIMUR. Undergraduate thesis, UPN"VETERAN" JATIM.
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Abstract
The learning system that occurs in several campuses is generally still using traditional methods. One of the industrial engineering study programs at East Java “Veteran” National Development University experienced a high level of declining service quality on the use of learning methods online-based. in the midst of the rise of online learning systems. In terms of quality there has never been an analysis of student and lecturer satisfaction with this online-based learning system. Therefore, it is necessary to do research which aims to analyze the quality of service-based learning systems online which has been given. So that we get suggestions for improvement for the company to improve the quality of its services. The research was conducted with using the Kano method and then analyzed in the Kano table. Research result which was found in the form of an analysis of the existing learning system and improvements in the form of further introduction of both students and lecturers to the online learning system and the addition of new features for synchronization during learning so that if applied, it will create quality improvement efforts online-based learning system services for industrial engineering study programs UPN Veterans East Java. Keywords: learning system, service quality, canoe, canoe table,
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | T Technology > T Technology (General) > T58.6-58.62 Management Information Systems | ||||||||
| Divisions: | Faculty of Engineering > Departement of Industrial Engineering | ||||||||
| Depositing User: | Mujari Mujari | ||||||||
| Date Deposited: | 28 Jun 2021 02:30 | ||||||||
| Last Modified: | 28 Jun 2021 02:30 | ||||||||
| URI: | http://repository.upnjatim.ac.id/id/eprint/2120 |
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