Faninya Nugraha, Aldyan (2023) EVALUASI KEPUASAN PENGGUNA APLIKASI KAI ACCESS MENGGUNAKAN MODEL END USER COMPUTING SATISFACTION (EUCS). Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
The rapid development of technology in the current era of globalization brings many benefits in various aspects of life. Technology has become one of the important parts in carrying out work and daily activities. PT Kereta Api Indonesia has utilized technological advances through the KAI Access application, which allows customers to book train tickets and other train travel services without the need to queue at a physical counter. However, the KAI Access application has a low rating on the Play Store. To maximize the use of the application in accordance with user expectations, it is necessary to know the level of satisfaction of KAI Access Application users. The purpose of this thesis is to determine the level of user satisfaction of the KAI Access Application using the End User Computing Satisfaction (EUCS) model by Doll & Turkzadeh's with the variables Content, Accuration, Format, Ease of use, and Timeliness. A sample of 400 respondents was taken with the criteria of having used the KAI Access Application. Then the evaluation was carried out SEM-PLS using SmartPLS software. Based on the evaluation results using the End User Computing Satisfaction (EUCS) model, it was found that the variables Content, Format, and Timeliness have a significant influence on the satisfaction of KAI Access application users. have a significant influence on user satisfaction of the KAI Access application. Access application user satisfaction. While the Accuracy and Ease of Use variables do not have a significant influence on user satisfaction. on user satisfaction.
| Item Type: | Thesis (Undergraduate) | ||||||||||||
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| Subjects: | T Technology > T Technology (General) > T58.6-58.62 Management Information Systems | ||||||||||||
| Divisions: | Faculty of Computer Science > Departemen of Information Systems | ||||||||||||
| Depositing User: | mr Aldyan Fanindya Nugraha | ||||||||||||
| Date Deposited: | 11 Jan 2024 08:49 | ||||||||||||
| Last Modified: | 11 Jan 2024 08:49 | ||||||||||||
| URI: | http://repository.upnjatim.ac.id/id/eprint/19712 |
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