Items where Author is "Firdaus, Akbar Marettian"
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Firdaus, Akbar Marettian (2025) Analisis Customer Trust dan Brand Image Terhadap Word Of Mouth Melalui Customer Satisfaction di Starbucks Surabaya. Masters thesis, UPN Veteran Jawa Timur.
Firdaus, Akbar Marettian (2023) Pengaruh Customer Relationship Management dan Service Performance Terhadap Loyalitas Nasabah Bank Jatim. Undergraduate thesis, UPN Veteran Jawa Timur.
