Perancangan Ulang UI/UX Aplikasi Sayang Warga Menggunakan Metode User Centered Design

Mahdiyah, Yumna Kamilah (2026) Perancangan Ulang UI/UX Aplikasi Sayang Warga Menggunakan Metode User Centered Design. Undergraduate thesis, UPN Veteran Jawa Timur.

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Abstract

This study aims to evaluate the user experience of the Sayang Warga Application (ASW), a website-based application used by Kader Surabaya Hebat (KSH) in Surabaya City to collect social and health data of residents, and to redesign its interface using the User Centered Design (UCD) method. An initial evaluation involving nine KSH respondents using Cognitive Walkthrough and Usability Testing showed a total success rate of 58.12%, a Time Based Efficiency of 0.0244 goal/second, and an average usability questionnaire score of 3.91. From these results, 14 pain points were identified, mainly related to low feature discoverability, the use of icons without text labels, and layered navigation flows. Based on these findings, the interface was redesigned through four UCD stages carried out in two iterations, covering improvements to the information architecture, a task-first flow, status indicators, and the addition of text labels on action buttons. Testing after the redesign showed a gradual increase in usability, with the success rate reaching 95.73% in the first iteration and 98.29% in the second, Time Based Efficiency increasing to 0.2531 goal/second, and the usability questionnaire score rising to 4.89. These results indicate that the interface redesign using the UCD method successfully improved the usability of the Sayang Warga Application.

Item Type:

Thesis (Undergraduate)

Contributors:

Contribution	Contributors	NIDN/NIDK	Email
Thesis advisor	Permatasari, Reisa	NIDN0014059203	reisa.permatasari.sifo@upnjatim.ac.id
Thesis advisor	Ananto, Prasasti Karunia Farista	NIDN2004079701	prasasti.karunia.fasilkom@upnjatim.ac.id

Subjects:

T Technology > T Technology (General)

Divisions:

Faculty of Computer Science > Departemen of Information Systems

Depositing User:

Yumna Kamilah Mahdiyah

Date Deposited:

11 Sep 2026 08:30

Last Modified:

11 Sep 2026 08:33

URI:

https://repository.upnjatim.ac.id/id/eprint/60163