Pramita, Gadis Ardhia (2026) TRANSFORMASI PELAYANAN PUBLIK MELALUI PENGGUNAAN SISTEM INFORMASI PELAYANAN PERIZINAN TERPADU (SIPPADU) DI KABUPATEN SIDOARJO. Undergraduate thesis, UPN VETERAN JAWA TIMUR.
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Abstract
Abstract This study analyzes the transformation of licensing services through the SIPPADU system at the Investment and One-Stop Integrated Service Office (DPMPTSP) of Sidoarjo Regency and its impact on the quality of public services. A descriptive qualitative method was employed using interviews, observations, and documentation, analyzed through the aspects of effectiveness, responsiveness, operational efficiency, and citizen satisfaction. The results show that SIPPADU simplifies the licensing process through a digital system, enhances transparency, accelerates service delivery, and enables citizens to independently monitor their application progress. Government responsiveness and operational efficiency have also improved, with citizen satisfaction rated in the “very good” category. The identified challenges include system disruptions during maintenance and limited public understanding of how to use online services. This study concludes that the transformation of services through SIPPADU effectively improves the quality of licensing services, while further efforts are needed in public outreach and system reliability.
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | J Political Science > JS Local government Municipal government | ||||||||
| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | Gadis Ardhia Pramita | ||||||||
| Date Deposited: | 28 Jul 2026 04:54 | ||||||||
| Last Modified: | 28 Jul 2026 05:08 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/57381 |
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