Almadea, Shafira Zahra (2026) OPTIMALISASI PELAYANAN ADMINISTRASI KEPENDUDUKAN MELALUI WEBSITE PLAVON PADA DISPENDUKCAPIL KABUPATEN SIDOARJO. Undergraduate thesis, Universitas Pembangunan Nasional Veteran Jawa Timur.
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Abstract
This study aims to describe and analyze the optimization of population administration services through the Plavon website at the Sidoarjo Regency Population and Civil Registration Office (Dispendukcapil). Qualitative data analysis revealed three simultaneous activity flows. These activities include data condensation, data display, and conclusion drawing/verifications. The results indicate that the implementation of the PLAVON platform at the Sidoarjo Population and Civil Registration Office (Dispendukcapil) is considered effective, marked by increased document ownership, public satisfaction, and time and distance efficiency. This application is a concrete solution to overcome obstacles to conventional services. See more information at the Sidoarjo Regency Population and Civil Registration Office (Dispendukcapil). The optimization of PLAVON digital services in Sidoarjo is considered effective because it has successfully minimized risks through synergy between online and offline services (subdistricts/villages) supported by cross-institutional outreach, although the reach of face-to-face education still needs to be expanded. Optimization of PLAVON services at the Sidoarjo Population and Civil Registration Office (Dispendukcapil) is considered effective thanks to the support of competent human resources, but its performance is still hampered by technical constraints on outdated computer devices and inadequate internet network infrastructure.
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | H Social Sciences > H Social Sciences (General) | ||||||||
| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | SZA Shafira Zahra Almadea | ||||||||
| Date Deposited: | 20 Jul 2026 05:12 | ||||||||
| Last Modified: | 20 Jul 2026 05:12 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/56118 |
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