SISTEM INFORMASI PENJUALAN DENGAN PENERAPAN CUSTOMER RELATIONSHIP MANAGEMENT BERBASIS WEBSITE MENGGUNAKAN METODE PERSONAL EXTREME PROGRAMMING (SIROPEN)

Ishalatussilmi, Vina (2026) SISTEM INFORMASI PENJUALAN DENGAN PENERAPAN CUSTOMER RELATIONSHIP MANAGEMENT BERBASIS WEBSITE MENGGUNAKAN METODE PERSONAL EXTREME PROGRAMMING (SIROPEN). Undergraduate thesis, UPN “VETERAN” JAWA TIMUR.

	Text (Cover) Cover.pdf Download (2MB)
	Text (Bab 1) Bab 1.pdf Download (210kB)
	Text (Bab 2) Bab 2.pdf Restricted to Repository staff only until 20 January 2029. Download (549kB)
	Text (Bab 3) Bab 3.pdf Restricted to Repository staff only until 20 January 2029. Download (343kB)
	Text (Bab 4) Bab 4.pdf Restricted to Repository staff only until 20 January 2029. Download (5MB)
	Text (Bab 5) Bab 5.pdf Download (190kB)
	Text (Daftar Pustaka) Daftar Pustaka.pdf Download (168kB)
	Text (Lampiran) Lampiran.pdf Restricted to Repository staff only until 20 January 2029. Download (1MB)

Abstract

The sales process and customer management of Siropen syrup products are still carried out manually through online communication media and simple record-keeping, resulting in customer and transaction data that are not systematically documented. This study aims to design and develop a web-based Sales Information System incorporating Customer Relationship Management (CRM) to support structured customer data management and sales interactions. The system is developed using the Personal Extreme Programming (PXP) method, which is suitable for single-developer projects and applies iterative phases of planning, design, implementation, and testing. The Laravel framework is used as the basis for system development. The developed system includes features for customer data management, transaction history, complaint handling, loyalty programs, notifications, and promotion management. System testing is conducted using Blackbox Testing and User Acceptance Testing (UAT). The UAT results show an acceptance rate of 87%, indicating that the system operates according to functional requirements and is acceptable to users as a supporting system for managing sales activities and customer relationships.

Item Type:

Thesis (Undergraduate)

Contributors:

Contribution	Contributors	NIDN/NIDK	Email
Thesis advisor	Wibowo, Nur Cahyo	NIP197903172021211002	nurcahyo.si@upnjatim.ac.id
Thesis advisor	Fitri, Anindo Saka	NIP199303252024062001	anindo.saka.si@upnjatim.ac.id

Subjects:

T Technology > T Technology (General)

Divisions:

Faculty of Computer Science > Departemen of Information Systems

Depositing User:

Vina Ishalatussilmi

Date Deposited:

20 Jan 2026 07:09

Last Modified:

20 Jan 2026 07:46

URI:

https://repository.upnjatim.ac.id/id/eprint/48902