Hernanda, Felixtha (2025) Implementasi Aplikasi Wargaku di Kecamatan Sawahan Sebagai Perwujudan Inovasi Pelayanan Publik di Era Digital. Undergraduate thesis, UPN Veteran Jawa Timur.
![[img]](https://repository.upnjatim.ac.id/style/images/fileicons/text.png) |
Text (Cover)
COVER.pdf Download (2MB) |
|
Text (bab 1)
BAB I.pdf Download (499kB) |
|
Text (bab 2)
BAB II.pdf Restricted to Repository staff only until 29 July 2027. Download (286kB) | Request a copy |
|
Text (bab 3)
BAB III.pdf Restricted to Repository staff only until 29 July 2027. Download (194kB) | Request a copy |
|
Text (bab 4)
BAB IV.pdf Restricted to Repository staff only until 29 July 2027. Download (470kB) | Request a copy |
|
Text (bab 5)
BAB V.pdf Download (91kB) |
|
Text (Daftar Pustaka)
DAFTAR PUSTAKA.pdf Download (173kB) |
|
Text (Lampiran)
LAMPIRAN.pdf Restricted to Repository staff only until 29 July 2027. Download (968kB) | Request a copy |
Abstract
Indonesian bureaucracy is often described as complex and overly convoluted, particularly in serving the public's needs and reporting complaints, which are perceived as less than straightforward. This is one example of what happened in Sawahan District, Surabaya. Residents of Surabaya continue to voice complaints about inefficient public services without any significant follow-up. The Mayor of Surabaya has attempted to resolve this issue by establishing a digital-based public service and complaint service through the WargaKu application. This study aims to examine the implementation of the WargaKu application through Van Meter and Van Horn's implementation theory. The method used in this study is descriptive qualitative, with interviews with two key informants and documentation of the actual situation in the field during the research, supported by data obtained from relevant agencies. It was found that the six dimensions of good implementation by Van Meter and Van Horn have basically been met well, however, the researchers still found obstacles, particularly in the economic, social, and political dimensions. Where people use fake accounts to submit false reports that cannot be accounted for. This then becomes homework for the Surabaya City Communication and Information Office and Sawahan District to find the best solution to this incident. The researcher concluded that the implementation of the WargaKu application was able to fulfill the public service needs of Surabaya City residents effectively and efficiently.
| Item Type: | Thesis (Undergraduate) | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Contributors: |
|
||||||||
| Subjects: | J Political Science > JF Political institutions (General) > JF1338-2112 Public administration | ||||||||
| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | Felixtha Hernanda | ||||||||
| Date Deposited: | 30 Jul 2025 03:51 | ||||||||
| Last Modified: | 30 Jul 2025 03:51 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/41380 |
Actions (login required)
 |
View Item |