Implementation Of The COBIT 2019 Framework To Improve Information Technology Performance In Tokopedia

Wijanarko, Rendi Panca and Audina, Imelda and Saputri, Dita Ayu Eka and Rabbanii, Nimas Adjeng Nutfa and Suryanto, Tri Lathif Mardi (2023) Implementation Of The COBIT 2019 Framework To Improve Information Technology Performance In Tokopedia. International Journal of Electrical Engineering and Information Technology (IJEEIT)), 06 (02). pp. 51-62. ISSN 2615-2096

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Abstract

Effective information technology (IT) governance has a significant impact on overall performance and outcomes. The COBIT framework, currently known as COBIT 2019, is widely adopted by IT auditors for assessing IT governance within organizations. By utilizing various components of this framework, auditors gain valuable insights into an organization's governance model. Nevertheless, it has been acknowledged that a thorough understanding of IT governance requires the inclusion of organizational culture assessment in the audit approach. This study aims to analyze the implementation of the COBIT 2019 framework to enhance IT performance within the scope of Tokopedia. Adopting a qualitative descriptive approach, primary and secondary data were collected through direct observations of Tokopedia's e-commerce system via tokopedia.com pages, as well as a review of relevant journal articles. This performance evaluation had a particular focus on the DSS (Deliver, Support, and Service) domain and indicated areas for improvement. Notably, certain aspects related to IT delivery, support, and services were found to be lacking in their execution. By conducting this study, we aim to shed light on the importance of assessing IT governance using the COBIT 2019 framework and provide insights into the specific areas where organizations can improve their IT performance. The results of this study have practical implications for organizations looking to optimize their IT governance practices and achieve better results overall, such as increased efficiency, cost savings, improved risk management, and better alignment between IT and business objectives.

Item Type:	Article
Subjects:	T Technology > T Technology (General)
Divisions:	Faculty of Computer Science > Departemen of Information Systems
Depositing User:	Rendi Panca Wijanarko
Date Deposited:	20 Aug 2024 03:03
Last Modified:	20 Aug 2024 03:03
URI:	https://repository.upnjatim.ac.id/id/eprint/28419

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