Wulandari, Annisa (2026) Inovasi Pelayanan Publik Program "RESTUNYA DIAH" Dalam Percepatan Perekaman KTP-el Di Kabupaten Jombang (Studi Pada Dinas Kependudukan dan Pencatatan Sipil). Undergraduate thesis, UPN "Veteran" Jawa Timur.
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Abstract
Electronic Identity Card (KTP-el) enrollment services for first-time eligible citizens still face accessibility challenges because students must adjust to office service hours that coincide with school activities. This condition encouraged the Department of Population and Civil Registration of Jombang to develop the RESTUNYA DIAH (Rekam Sebelum Tujuh Belas Tahun Nyaman di Sekolah) Program as a public service innovation through a school-based outreach (jemput bola) approach. This study aims to describe the RESTUNYA DIAH Program as a public service innovation in accelerating KTP-el enrollment for students in Jombang. This study employed a qualitative approach with a descriptive method. Data were collected through interviews, observations, and documentation, and were analyzed using the Miles and Huberman data analysis model. The analysis was based on Everett M. Rogers' (2003) Diffusion of Innovation theory, consisting of relative advantage, compatibility, complexity, trialability, and observability. The findings indicate that the RESTUNYA DIAH Program fulfills all five innovation attributes. The program provides easier access through a school-based outreach service, improves time, cost, and effort efficiency, and supports the acceleration of KTP-el enrollment for first-time eligible citizens. Its implementation has also been adjusted to students' needs and school activities, while coordination and technical challenges are managed through continuous evaluation and coordination. Therefore, the RESTUNYA DIAH Program represents a public service innovation that supports the acceleration of KTP-el enrollment while preparing students to meet administrative population requirements upon reaching the age of 17. Keywords: Public Service Innovation, RESTUNYA DIAH, Electronic Identity Card (KTP-el), Diffusion of Innovation, Population Administration
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | H Social Sciences > H Social Sciences (General) | ||||||||
| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | annisa annisa wulandari | ||||||||
| Date Deposited: | 31 Aug 2026 03:34 | ||||||||
| Last Modified: | 31 Aug 2026 05:09 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/59267 |
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