ONI, TANTI (2026) HUMAN GOVERNANCE DALAM LAYANAN SAYANG DIFABEL DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN TUBAN. Undergraduate thesis, UPN VETERAN JAWA TIMUR.
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Abstract
The demand for inclusive and humane public services is increasingly urgent as awareness of the rights of persons with disabilities to obtain population administration services continues to grow. This condition encourages bureaucracies to respond empathetically to the needs of vulnerable groups, one of which is through the implementation of human governance. The low ownership of population documents among persons with disabilities prompted the Department of Population and Civil Registration (Disdukcapil) of Tuban Regency to launch Layanan Sayang Difabel in 2022 as a door-to-door service innovation that reaches persons with disabilities directly at their residences. This study aims to analyze the implementation of Human Governance in population administration services through Layanan Sayang Difabel at Disdukcapil of Tuban Regency, using the following principles: social accountability, education for citizens, equality and freedom, participation, sustainability, subsidy assistance, global-level competition, adaptive government administrative performance, and reliability according to Thoha (2008). This study employs a descriptive qualitative approach with data collected through interviews, observation, and documentation. The findings indicate that six out of nine characteristics of Human Governance in Layanan Sayang Difabel have been running quite optimally. However, challenges were still found in three characteristics, namely education for citizens as officers have never received specialized training in handling persons with disabilities, participation which remains limited to village governments and families of service recipients, and equality and freedom whose fulfillment still relies entirely on the door-to-door mechanism due to the office's physical facilities not yet being disability-friendly. This study recommends the provision of specialized training for officers in handling persons with disabilities, the expansion of collaboration with institutions that hold data on persons with disabilities, and the improvement of the office's physical infrastructure to be accessible for persons with disabilities. Keywords: Human Governance; Layanan Sayang Difabel; Inclusive Public Services; Persons with Disabilities
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | H Social Sciences > HN Social history and conditions. Social problems. Social reform | ||||||||
| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | Tanti Tanti Oni | ||||||||
| Date Deposited: | 21 Jul 2026 06:36 | ||||||||
| Last Modified: | 21 Jul 2026 08:14 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/57013 |
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