Santoso, Shania Chairunnisa (2026) Analisis Faktor-Faktor yang Mempengaruhi Penerimaan Aplikasi DLU Ferry menggunakan Kombinasi Model TAM dan S-O-R. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
The growth of maritime transportation in Indonesia has encouraged shipping companies, including PT Dharma Lautan Utama, to use the DLU Ferry application for self-booking ship tickets. In December 2025, the company released the latest version of the DLU Ferry application, but the update has not fully addressed user issues. This is indicated by the large number of negative complaints from users, indicating that the launch of the latest DLU Ferry application has not fully met expectations. This condition indicates problems that have the potential to affect the intention to use the application. Therefore, this study aims to analyze the factors influencing acceptance of the DLU Ferry application by combining the Technology Acceptance Model (TAM) and the Stimulus-Organism-Response (S-O R) model. This research method uses a quantitative approach involving 433 respondents and is analyzed using SEM-PLS. The results show that System Quality, Information Quality, and Service Quality influence Perceived Ease of Use and Perceived Usefulness. Furthermore, Perceived Ease of Use, Perceived Usefulness, and Brand Trust influence Intention to Use, but the moderating role of Brand Trust is not proven to be significant. These findings indicate that the acceptance of the DLU Ferry application is influenced by factors such as the quality of the system, information, and services provided by the application, the psychological condition of the user, and trust in the service provider company.
| Item Type: | Thesis (Undergraduate) | ||||||||||||
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| Subjects: | T Technology > T Technology (General) T Technology > T Technology (General) > T58.6-58.62 Management Information Systems |
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| Divisions: | Faculty of Computer Science > Departemen of Information Systems | ||||||||||||
| Depositing User: | Shania Chairunnisa Santoso | ||||||||||||
| Date Deposited: | 21 Jul 2026 01:17 | ||||||||||||
| Last Modified: | 21 Jul 2026 02:02 | ||||||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/56686 |
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