Riska, Laila (2026) ANALISIS KEBERHASILAN IMPLEMENTASI INOVASI ANJUNGAN DUKCAPIL MANDIRI (ADM) DALAM UPAYA PENINGKATAN KUALITAS PELAYANAN PUBLIK DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN PAMEKASAN. Undergraduate thesis, UPN "Veteran" Jawa Timur.
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Abstract
Community Public services are important in the administration of government because it is a form of government responsibility in meeting the needs and rights of the community. Population administration is one of the basic services needed by the community. However, various problems in its implementation still affect the quality of service. In realizing quality services, the Directorate General of Population and Civil Registration (Ditjen Dukcapil) of the Ministry of Home Affairs launched the innovation of the Independent Dukcapil Pavilion (ADM) as a form of digitization of population administration services. This innovation aims to improve the convenience, speed, and efficiency of services, so that people can access and print population documents independently. Pamekasan Regency is a district that implements the Independent Dukcapil Pavilion (ADM) Innovation, but problems are still found in its implementation. This research was conducted to analyze the implementation of the Independent Dukcapil Pavilion (ADM) Innovation in improving the quality of services in the Pamekasan Regency Dispendukcapil. This study will use the theory from Real and Poole (2005) with five focus of analysis, namely: Use, Performance, User attitudes and beliefs, Integration into the organization, Effectiveness of implementation effort. The results of the study show that the Implementation of the Independent Dukcapil Pavilion (ADM) Innovation has succeeded in improving the quality of service in the Pamekasan Regency Dispendukcapil. The innovation of the Independent Dukcapil Pavilion (ADM) is effective in reducing service queues at the dukcapil office, as well as effective in providing convenience and speed of service to the community.
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | H Social Sciences > H Social Sciences (General) J Political Science > JA Political science (General) |
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| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | Laila Riska - | ||||||||
| Date Deposited: | 20 Jul 2026 06:41 | ||||||||
| Last Modified: | 21 Jul 2026 01:48 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/56465 |
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