Prameswari, Dinda Maura (2026) Efektivitas Pelayanan Perizinan Berusaha Melalui Online Single Submission Risk-Based Approach (Oss-Rba) Pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu di Kabupaten Jombang. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
The digital transformation of public services has encouraged the Indonesian government to implement the Online Single Submission Risk-Based Approach (OSS-RBA) system as an effort to improve the quality of business licensing services. This system is designed to simplify licensing procedures, enhance transparency, and facilitate business actors in obtaining legal business permits. However, the implementation of OSS-RBA at the local government level continues to face various challenges that may affect service effectiveness. This study aims to analyze the effectiveness of business licensing services through the OSS-RBA system at the Investment and One-Stop Integrated Services Office (DPMPTSP) of Jombang Regency. The study employed a descriptive qualitative approach. Data were collected through observation, interviews, and documentation, while data analysis followed the interactive model consisting of data reduction, data display, and conclusion drawing. The analysis of service effectiveness was based on Budiani’s indicators, namely target accuracy, program socialization, program objectives, and program monitoring. The findings indicate that business licensing services through the OSS-RBA system at the DPMPTSP of Jombang Regency have generally been implemented effectively. The program has successfully reached its intended target groups, achieved its objectives of providing faster, easier, and more transparent services, and maintained continuous monitoring through assistance and evaluation. Nevertheless, the program socialization aspect still requires improvement, as some business actors continue to encounter difficulties in understanding and independently operating the OSS-RBA system. Therefore, enhancing the intensity of socialization activities and providing continuous assistance to business actors are essential to optimize the quality of digital-based business licensing services.
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | H Social Sciences > H Social Sciences (General) J Political Science > JS Local government Municipal government |
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| Divisions: | Faculty of Social and Political Sciences > Departement of Public Administration | ||||||||
| Depositing User: | dinda dinda maura | ||||||||
| Date Deposited: | 20 Jul 2026 02:19 | ||||||||
| Last Modified: | 20 Jul 2026 02:19 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/55896 |
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