Sukma, Hilda Febrianti (2026) Pengaruh Human Relation, Pengalaman Kerja, dan Shift Kerja Terhadap Kinerja Barista Pada PT. Jokopi Indonesia Group di Surabaya. Undergraduate thesis, UPN Veteran Jawa Timur.
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Abstract
An organization is a structured group of individuals who share a common goal through the systematic management of resources. The success of a company is largely determined by the quality of its human resources. In an increasingly competitive business environment, companies are faced with the challenge of managing employees with diverse characteristics, in terms of education, personality, and work experience. These differences have the potential to cause problems, so good coordination and working relationships are needed to optimize employee performance. Employee performance itself is an achievement that is assessed based on the results of an individual's work in completing tasks in accordance with established rules and targets. This study aims to analyze the influence of human relations, work experience, and work shifts on employee performance. The research method uses a quantitative approach with Structural Equation Modeling (SEM) data analysis techniques based on Partial Least Square (PLS). The sample in this study consisted of 42 employees in the Barista department, selected using saturated sampling techniques. The results of the study indicate that the variables of human relations and work shifts have a significant effect on employee performance, while work experience does not have a significant effect. These findings confirm that improving the quality of relationships between employees and effective shift management are strategic factors in supporting organizational success, while work experience does not always guarantee improved performance.
| Item Type: | Thesis (Undergraduate) | ||||||||
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| Subjects: | H Social Sciences > HB Economic Theory H Social Sciences > HC Economics H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HF Commerce > HF5549 Personnel Management. Employment Management |
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| Divisions: | Faculty of Economic and Business > Departement of Management | ||||||||
| Depositing User: | Hilda Febrianti Sukma | ||||||||
| Date Deposited: | 24 Feb 2026 04:47 | ||||||||
| Last Modified: | 24 Feb 2026 05:06 | ||||||||
| URI: | https://repository.upnjatim.ac.id/id/eprint/49691 |
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